All Events

Customer Service Workshop Series: Session 1 - Skills

Thursday, March 4, 2021 -
10:00am to 11:30am
Anna Marie MacDonald, Manager Workforce Connection Center at Goodwill, is conducting a 3-week series of timely and informative Customer Service Workshops with Q and A on the following Thursdays at 10:00 am:
Session 1 - Companies exist to provide a service which involves working with people. Customer Service really is about a persons ability to use a variety of unique skills and knowing what skills are needed at any given moment. Come and learn about these skills, employer perspectives, and more.

Future Customer Service Workshops:
Event Type: 
Business
Adults

Job Search Process Workshop Part 2 - Prepare Job Search Tools

Tuesday, March 9, 2021 -
10:00am to 11:30am
Writing a resume and cover letters, securing references and recommendations can be a daunting task. Anna Marie MacDonald, Manager Workforce Connection Center at Goodwill, will break down the process and teach you how to create these vital job search documents.

Future Job Search Workshops:
Part 3. Find Hiring Companies - May 11
Part 4. Make Contact - July 13
Part 5. Interview - September 14
Part 6. You're Hired - November 9
Event Type: 
Business
Adults

Customer Service Workshop Series: Session 2 - Emotional Intelligence

Thursday, March 11, 2021 -
10:00am to 11:30am
Anna Marie MacDonald, Manager Workforce Connection Center at Goodwill, is conducting a 3-week series of timely and informative Customer Service Workshops with Q and A on the following Thursdays at 10:00 am:
Session 2 - Emotional Intelligence is about knowing yourself, knowing how you tend to react to situations, and then being able to understand other peoples feelings and reactions. Come and learn about what triggers you, personal and social competences, and the inner voice.

Future Customer Service Workshop:
Event Type: 
Business
Adults

BRC Business Meet Up

Tuesday, March 16, 2021 -
8:30am to 9:30am
Please join your fellow business owners, entrepreneurs, startups, nonprofits, and anyone interested in discussing, advising, and sharing business ideas, challenges, triumphs, and opportunities in these unsettling and turbulent times.
Event Type: 
Business
Adults

SCORE Business Roundtable: Can a SWOT Analysis Help Your Business?

Tuesday, March 16, 2021 -
10:00am to 11:30am
Can you identify and exploit your strengths and opportunities? Can you compensate for your weaknesses and defend against your threats? Facilitated by Tom Drouin, a SCORE Certified Small Business Master Mentor, participants will have the opportunity to share, discuss, and learn during an open discussion about how to build a SWOT analysis and use that process to build a stronger business.

Register in advance for this virtual zoom meeting:
https://score.tfaforms.net/17?EventID=a105a000006dEkD
Event Type: 
Business
Adults

Customer Service Workshop Series: Session 3 - Conflict

Thursday, March 18, 2021 -
10:00am to 11:30am
Anna Marie MacDonald, Manager Workforce Connection Center at Goodwill, is conducting a 3-week series of timely and informative Customer Service Workshops with Q and A on the following Thursday at 10:00 am:
Session 3 - Conflict is the tension or the disagreement that occurs when two or more people or groups have different opinions, ideas, plans, goals, or perceptions of a situation. Come and learn about relationship building, constructive and destructive behaviors, and managing conflict.
Event Type: 
Business
Adults