Customer Service Workshop Series: Session 1 - Skills

Thursday, March 4, 2021 -
10:00am to 11:30am
Anna Marie MacDonald, Manager Workforce Connection Center at Goodwill, is conducting a 3-week series of timely and informative Customer Service Workshops with Q and A on the following Thursdays at 10:00 am:
Session 1 - Companies exist to provide a service which involves working with people. Customer Service really is about a persons ability to use a variety of unique skills and knowing what skills are needed at any given moment. Come and learn about these skills, employer perspectives, and more.

Future Customer Service Workshops:
March 11, Session 2 - Emotional Intelligence is about knowing yourself, knowing how you tend to react to situations, and then being able to understand other peoples feelings and reactions. Come and learn about what triggers you, personal and social competences, and the inner voice.

March 18, Session 3 - Conflict is the tension or the disagreement that occurs when two or more people or groups have different opinions, ideas, plans, goals, or perceptions of a situation. Come and learn about relationship building, constructive and destructive behaviors, and managing conflict.
Event Type: 
Business
Adults
Age Group: 
Adults
Contact Info
Business Resource Center
brc@wheatonlibrary.org
Other Info: 
Please enter your e-mail address for instructions and connection details. Registration will close 15 minutes prior to program start time. Also, please be aware that your contact information (name, phone, email) will be shared with Goodwill for the purpose of follow up ONLY. Your information will not be shared with anyone else. If you prefer that your information not be forwarded to Goodwill, please indicate that in the "Notes" field during registration.